Refund & Cancellation Policy

This policy supplements the Terms of Service and describes how cancellation and refunds work for ROPARC's self-serve subscriptions. ROPARC is sold to businesses only; statutory consumer withdrawal rights do not apply.

Cancelling

• You can cancel any time via Settings → Billing → Manage billing in your workspace — no email, call, or notice period required.
• Cancellation takes effect at the end of the current billing period: you keep paid features until then, and no further charges are made afterwards.
• After expiry your workspace is downgraded to the Free plan. Your data is not deleted by a downgrade, and you can export everything — including full history — at any time (see ToS §6, Portability and exit).

Plan and seat changes

• Upgrades, downgrades, and seat changes are prorated automatically by Stripe: you are charged or credited only for the remainder of the current period.
• Removing seats or downgrading produces a credit applied to future invoices rather than a cash refund.

Refunds

• Billing errors (double charges, charges after cancellation, wrong amounts) are refunded in full — contact [email protected].
• First paid month, first subscription: if ROPARC isn't working out, email us within 14 days of your first paid charge and we will refund it. We'd rather lose an invoice than have an unhappy first customer.
• Beyond that, we do not refund partial periods on cancellation — the end-of-period model above means you never pay for time you didn't sign up for.
• Refunds are issued to the original payment method via Stripe, normally within 5–10 business days.

Failed payments

If a renewal charge fails, Stripe retries it over a grace period and emails the billing contact. During the grace period your plan is unchanged. If payment ultimately cannot be collected, the workspace is downgraded to the Free plan — data intact, exportable at any time.

Contact

Billing questions: [email protected].